Frequently Asked Questions
Products & Fit
What ages are your clothes designed for?
Our pieces are designed for kids ages 1–10 years who are always on the move — from playground adventures to sports, travel, and everyday wear.
How do your sizes run?
Our styles are designed with an active fit — comfortable with room to move but not overly baggy. If your child is between sizes, we generally recommend sizing up for longer wear.
Are the fabrics comfortable for active kids?
Yes. Our fabrics are soft, breathable, and stretchy so kids can run, climb, and play comfortably all day. Size Chart
Are your clothes durable?
Absolutely. Our pieces are designed to hold up to real kid life — playgrounds, sports, travel, and repeated washes.
What materials are used?
Many of our products are made with performance fabrics including recycled polyester blends, designed for comfort, stretch, and durability.
How should I wash the clothing?
Machine wash cold with like colors and tumble dry low. Avoid high heat to help maintain fabric performance and color.
Shipping
Where do you ship from?
Orders ship from the United States.
How long does shipping take?
Orders typically ship within 1–3 business days. Once shipped, delivery usually takes 3–7 business days depending on your location. We also offer expedited shipping which will ship same day or next and get to you in 1-2 business days.
Do you offer free shipping?
Yes! We offer free shipping on orders over $75.
Will I receive tracking information?
Yes — once your order ships, you’ll receive an email with tracking details so you can follow your package.
Returns & Exchanges
What is your return policy?
We accept returns on unworn items with tags attached within a 14 day window of arrival. Items must be in original condition.
How do I start a return or exchange?
Very simple! Go to your order confirmation and in there find a direct link to process a return. Enter your order number (include hashtag) and you will be guided through.
Orders
Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to help. Contact us as soon as possible after placing your order.
Do you offer discount codes?
We occasionally offer promotions for our community and email subscribers. Make sure to join our email list so you don’t miss them.
Brand & Sustainability
What makes Allez Active Co different?
Allez Active Co is built for kids who move. Our mission is to create stylish, durable, and comfortable activewear that simplifies getting kids dressed for their next adventure.
Are your products eco-friendly?
We incorporate recycled performance fabrics when possible to reduce environmental impact while maintaining durability.
Still have questions?
We’d love to help.
Reach out anytime at hello@allezactiveco.com and we’ll get back to you as quickly as possible.